Privacy Policy – Zendly Holdings Inc

1. Introduction

At Zendly Holdings Inc, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform, including integrations with SMS, WhatsApp Business (Meta), and Apple Messages for Business.

Our practices comply with the WhatsApp Business Policy and the WhatsApp Messaging Guidelines.

2. Information We Collect

Depending on your use of Zendly Holdings Inc,, we may collect:

• Business contact information (name, email, phone, company name)
• Message metadata (timestamps, message IDs, delivery and read status)
• Message content and media attachments where applicable
• Device or browser data (IP address, user agent)
• Opaque IDs (specific to Apple Messages for Business)

We only collect the minimum data necessary to deliver and support our services.

3. Use of Data

We use your data to:

• Deliver and route messages through SMS, WhatsApp, and Apple channels
• Manage your account and customer communication history
• Monitor service performance and policy compliance
• Provide customer support and product improvements
• Comply with legal and regulatory requirements

We do not sell personal data to third parties.

4. WhatsApp Business Compliance

When you use Zendly Holdings Inc, with WhatsApp Business, you agree to follow Meta’s rules:

• User consent: You must obtain and maintain opt-in before sending messages.
• Message types: Only approved templates may be used for outbound messages. All conversations must respect limits set in the Messaging Guidelines.
• Opt-out: Users must be able to opt out easily, and you must honor opt-out requests immediately.
• Prohibited content: You may not send unsolicited, abusive, fraudulent, illegal, or deceptive messages.

Zendly Holdings Inc, provides tools to help you comply, but you remain responsible for ensuring your business practices align with the WhatsApp Business Policy.

5. Other Messaging Channels

A. SMS

Your use of SMS through Zendly Holdings Inc, must comply with carrier rules and local laws. You are responsible for proper consent, honoring opt-outs, and lawful usage.

B. Apple Messages for Business

By using Apple Messages for Business, you must comply with Apple’s security and privacy policies, including opaque IDs that protect user identity unless a user shares data explicitly.

6. Data Retention

• Undelivered WhatsApp or Apple messages are deleted after ~30 days
• SMS message logs are retained for limited periods depending on operational or regulatory needs
• You may request deletion at any time

7. Data Security

We protect your data with safeguards including:

• Encryption (end to end or TLS, depending on channel)
• Access controls and secure databases
• Monitoring and regular audits

8. User Rights

Depending on your location, you and your end users may request:

• Access to personal data
• Rectification or deletion
• Restriction or objection to processing
• Data portability

Requests can be submitted via our support channels.

9. International Transfers

If data is transferred across borders, we apply safeguards such as standard contractual clauses and GDPR-compliant measures.

10. Updates

We may revise this policy over time. Major changes will be communicated through appropriate channels.

Effective Date: July 18, 2025

11. Contact

Email: privacy@zendly.ai Address: Eddy St 1184

12. Data Deletion Requests

Zendly Holdings Inc, provides clear options to request data deletion via the app or website. You may also email david@zendly.ai. We will process your request in line with Meta and Apple guidelines.